Our information technology service is a technology that is wrapped in services such as support and management. This frees our clients from the complexity of installing and operating the technology themselves. The following are common types of information technology service.
Infrastructure
Technology infrastructure such as load balancers and firewalls
Services may offer support, management and self-service tools for configuring and operating infrastructure.
Computing
Computing resources such as a cloud computing platform that includes management of data centers and self service tools for deploying, scaling and monitoring computing.
Software
Software applications that are fully operated, managed and supported by the provider.
Platforms
Platforms for developing, deploying and managing custom applications and systems.
APIs
Services that can be used to extend the functionality of code. For example, an API that a mobile app can use to verify the identity of a user.
Networks
Network services such as a wifi service at an office or public location that is fully supported and managed by a telecom company.
Data Storage
Storage of files and objects such as a cloud storage service.
Data Synchronization
Synchronization of data across devices such as a service that syncs your contacts and photos on your mobile and home devices.
Databases
Storage of data such as a cloud database service.
Data
Services that provide data itself such as market data.
Analytics
Services that visualize data for human consumption.
Content Management
Content management tools that allow you to organize, control and share content and documents.
Content Delivery
Platforms for publishing content such as a content delivery network that automatically distributes your content to multiple data centers to serve users from a data center that is close to them.
Transaction Processing
Platforms that process business transactions such as a payments platform.
Workflow
Services that allow you to semi-automate custom business processes that include human tasks.
Process Automation
Managed tools for automating work such as a platform for developing and deploying bots.
Event Processing
Services for managing events. For example, a tool that can create an incident ticket based on an error in a log.
Monitoring
Tools for monitoring technologies and business processes.
Information Security
Information security services such as a proxy that blocks suspicious requests to a service.
Mobile
Mobile applications such as a navigation service.
Mobile Platforms
Platforms for developing and operating mobile services.
Search
Search services such as an internet search engine or a search tool for your knowledge repositories.
Office Productivity
Basic productivity tools such as a cloud-based word processor.
Communications
Communication services such as voice, messaging, email, document sharing and virtual environments.
Games
Game environments that are fully managed by the provider. For example, a cloud-based virtual world.
Workspaces
Environments for productivity such as a virtual desktop environment.
Development Environments
Environments for developing software.
Business Automation
Services that offer business functionality such as a marketing automation platform that can purchase digital advertising, optimize offers and score leads.
Robotics
Information technology services potential extend to machines that can automate physical work. For example, a solar panel management platform that orchestrates cleaning and remote repair of solar modules.
Internet of Things
Physical things that are managed and supported by software services. For example, a jet engine that is monitored for safety and performance by the manufacturer.
Artificial Intelligence
Platforms for machine learning.
